PRIVACY POLICY

Data Protection

  1. INTRODUCTION

I am committed to protecting your privacy and security. This policy explains how and why I use your personal data, to ensure you remain informed and in control of your information.

From 1st January 2018, I will ask my clients to “opt-in” for marketing communications. This is due to a change to the rules which govern how I can communicate with you and a new regulation on personal data (the General Data Protection Regulation) coming into force in May 2018. Therefore I am introducing a new approach that relies on you giving me your consent about how I can contact you. This means you’ll have the choice as to whether you want to receive these messages.

You can decide not to receive communications or change how I contact you at any time. If you wish to do so please contact me by emailing susan@sptphotography.com.

I will never sell your personal data, and will only ever share it with organisations I work with where necessary and if its privacy and security are guaranteed.

 

  1. ABOUT ME

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by the Susan Porter-Thomas photography, operating as SPT Photography, registered company and data controller number ZA308496.

 

Both I and my studio are based at 31 Wellington Road, Ealing, London, W5 4UJ.  For the purposes of data protection law, I will be the controller.

 

  1. WHAT INFORMATION I COLLECT

Personal data you provide

I collect data you provide to me. This includes information you give when you contact me with regard to employing me as a photographer. For example:

  • personal details (name, email, address, telephone etc.) when you make an enquiry
  • financial information (payment information such as credit/debit card or direct debit details. Please see section 8 for more information on payment security); and
  • details about your children, their names and their ages

If you purchase a gift certificate for a friend or relative, your details will be recorded (as will the recipients) and your relationship to that person will be recorded.

Information created by your involvement with me

Your activities and involvement with me will result in personal data being created. This could include details of what you do for a living, what style you like in photography and where you live.

Information I generate

Information from third parties

 

If your friend has bought a gift voucher for a photo shoot, then I may have information about you in order to process that gift, such as name, address, email address and number of children.

 

Sensitive personal data

I do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about supporters and members. However there are some situations where this will occur (e.g. if you are pregnant with twins or are expecting to have a difficult birth). If this does occur, I’ll take extra care to ensure your privacy rights are protected.

Accidents or incidents

If an accident or incident occurs on our property, then I’ll keep a record of this(which may include personal data and sensitive personal data).

  1. HOW I USE INFORMATION

I only ever use your personal data with your consent, or where it is necessary in order to:

  • fulfil my role as a photographer;
  • comply with a legal duty;
  • protect your vital interests;
  • for our own (or a third party’s) lawful interests, provided your rights don’t override the these.

In any event, I’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes):

Marketing

I use personal data to communicate with people, and to promote my work. This includes keeping you up to date with our news, updates, campaigns and special offers. For further information on this please see Section 5 (Marketing).

 

Administration

I use personal data for administrative purposes. This includes:

  • receiving payments (e.g. direct debits);
  • maintaining databases of clients and possible clients;
  • performing my obligations in fulfilling my role as your photographer;
  • fulfilling orders for goods or services (whether placed online, over the phone or in person);
  • helping me respect your choices and preferences (e.g. if you ask not to receive marketing material, I’ll keep a record of this).

 

Client evaluation and profiling

I evaluate, categorise and profile personal data in order to tailor marketing materials, services and communications (including targeted advertising) and prevent unwanted material from filling up your inbox. This also helps me understand my clients, improve my business and carry out research.

 

 

  1. DISCLOSING AND SHARING DATA

 

I will never sell your personal data. If you have opted-in to marketing, I may contact you with information about my suppliers, or third party products and services, but these communications will always come from me and are usually incorporated into my own marketing materials.

I may share personal data with subcontractors or suppliers who provide me with services. For example, if you have ordered an album and would like it sent straight to you rather than collect from me, then they will need your address and mobile number for delivery purposes.  However, these activities will be carried out under a contract which imposes strict requirements on my supplier to keep your information confidential and secure.

  1. MARKETING

From 1st January 2018, I will ask my clients to “opt-in” for most communications. This includes all my marketing communications.

This means you’ll have the choice as to whether you want to receive these messages and be able to select how you want to receive them (post, phone, email, text).

You can decide not to receive communications or change how I contact you at any time. If you wish to do so please contact me at susan@sptphotography.com or telephone on 07815864884.

What does ‘marketing’ mean?

Marketing does not just mean offering things for sale, but also includes news and information about:

  • any special offers I may be offering to past clients;
  • new products or ideas for photo shoots;
  • work I’m doing that I feel may interest you in any way;
  • products, services and offers (our own, and those of third parties which may interest you);

 

When you receive a communication, I may collect information about you respond to or interact with that communication, and this may affect how I communicate with you in future.

Anonymised data

I may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as recruiting new supporters, or to identify trends or patterns within our existing supporter base.  This information helps inform our actions and improve our campaigns, products/services and materials.

  1. PERSONAL PHOTOS

 

In order to build my portfolio of work and therefore to get new clients I will be asking you if I can use some images from your shoot and sharing these online in facebook, Instagram and in my website portfolio.  I will ensure the following

  • when you book me to photograph you and/or your children, you will be sent a contract which gives you the following opt-in boxes to tick
    • if you are happy for me to share images in social media such as facebook and Instagram
    • if you are happy for me to share images on my website portfolio
    • if you are happy for me to use your images to update my marketing material such as flyers and price lists
  • no image will have a clients name anywhere in the digital date associated with that image so it can not be linked back to my client
  • if you decide you do not want me to use the images in any way I will make a note of this and ensure the images are never used or shared unless with you as my client
  • I keep your images for a reasonable time (currently about 10 years) both on my own external hard drives and in a secure cloud location (shootproof.com and zenfolio.com)
  • You are welcome at any time to contact me and ask for your images to be removed from my website or social media.

 

 

Parental permission: If your child is under 18 then I’ll need permission from you as their parent or guardian for me to take their images and to share these images (without any of their names or data attached) as for above purposes.

 

  1. HOW I PROTECT DATA

I employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and I control who has access to information (using both physical and electronic means). I have undergone data protection training and I have a set of detailed data protection procedures which I am required to follow when handling personal data.

I never use your or your children’s names when labelling the images taken so that they can not be traced to you if they should be used online.

Payment security

All electronic forms that request financial data will be handled by external financial bodes that comply with EU data protection laws (Stripe, Braintree)

Of course, I cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our Ibsite) are at the meer’s own risk.

  1. STORAGE

Where I store information

My business is based in the UK and I store my data within the European Union. Some organisations which provide services to me may transfer personal data outside of the EEA, but I’ll only allow them to do if your data is adequately protected.

The images I take are saved in a number of places for security sake (Shootproof, Zenfolio) , and storage may be outside of the EEA, I also use a CRM software (17hats) to manage my business which is an American based company and their server is based in the US.  As a result personal data may being transferred to or accessible from the US. However, I’ll allow this as I am certain personal data will still be adequately protected (as 17hats is certified under the MEA’s Privacy Shield scheme).

When sending images to my clients I often send them via wetransfer.com which is based in the US and is an encrypted transfer facility.  I will also attach a password for that user to use to ensure only the correct recipient will be able to download those images.

How long I store information

I will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask me not to send you marketing emails, I will stop storing your emails for marketing purposes (though I’ll keep a record of your preference not to be emailed).

I will keep your images safe for 10 years in case you loose or would like to replace your images.

I continually review what information I hold and delete what is no longer required. I never store payment card information.

  1. KEEPING YOU IN CONTROL

I want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not I have your personal data and, if I do, to obtain a copy of the personal information I hold (this is known as subject access request);
  • the right to have your data erased (though this will not apply where it is necessary for me to continue to use the data for a lawful reason);
  • the right to have inaccurate data rectified;
  • the right to object to your data being used for marketing or profiling; and
  • where technically feasible, you have the right to personal data you have provided to me which I process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though I will always try to respond to your satisfaction, there may be situations where I am unable to do so.

Complaints

If wish to make a complaint about your data protection and privacy rights, you can contact me on susan@sptphotography.com

If you are not happy with my response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk

  1. COOKIES AND LINKS TO OTHER SITES

Cookies

Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online).

Links to other sites

My website contains hyperlinks to many other websites. I am not responsible for the content or functionality of any of those external websites (but please let me know if a link is not working by using the ‘Contact me’ link at the top of the page).

If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by the I’s Privacy Policy. I suggest you read the privacy policy of any website before providing any personal information.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with me.

  1. CHANGES TO THIS PRIVACY POLICY

I’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why I use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated on 18.01.2018.

 

 

+44 7815 864884
susan@sptphotography.com

Family photographer London

RECENT REVIEWS

I booked a family shoot with Susan because I wanted to capture a special moment in time with my family. We had never had a professional shoot before and were a little sceptical about how Susan would get us into a frame looking like we wanted to be there! We visited Susan's studio and she managed the task with humour. The shoot was fun, and the photos prove that. We are getting some classic close up prints which I will treasure.
Fiona MacNeely
Fiona MacNeely
12:41 29 Dec 16
Susan did an excellent job photographing our newborn. She has a lovely down to earth demeanor, and conducted the shoot from our flat - all of which kept my husband, our new baby, and me at ease. The photographs turned out beautifully. We're very happy with the whole experience.
Brooke Holiday
Brooke Holiday
13:32 28 Dec 16
We got images taken on Hampstead Heath as we enjoy walking there as a family. Susan is really friendly and engaging and was absolutely wonderful at getting my two boys to be enthusiastic about the shoot - which is no small feat especially since the youngest is only two years old. The resulting images were beautiful, the only problem we had was deciding which ones to frame!
Jean Clarke
Jean Clarke
13:14 28 Nov 16
We recently had our two children photographed at Susan's studio, and the photos really capture their personalities. Our 4 year old daughter especially loved posing in front of the wind machine and Susan managed to capture our cheeky one year old son with his big sister after many creative attempts at trying to get them to stay still together! The images are superb and I would recommend Susan for her skill and artistry.
Ealing 135 Advertising
Ealing 135 Advertising
21:27 21 Oct 16
We are delighted with the photos Susan took of our family at home! She used some of our personal belongings and was very engaging with our 3 year old boy. I would definitely recommend her work!
Silvia Yasuda
Silvia Yasuda
11:41 07 Dec 16
Wow! I am truly blown away by the photographs that Susan shot of my children. I can't stop looking at them. She has managed to capture such beautiful, gentle, elegant yet powerful images. I will treasure them forever. Susan made the children feel totally relaxed and at ease, they loved every minute of the shoot and had lots of fun. We have had professional shoots before but they have been nothing like this and it shows in what she has produced. Thank you Susan
Marian Bavington
Marian Bavington
12:35 04 Mar 17
We had great experience with Susan. The shoot place were primrose hill. Her arrangements were perfect. Especially, she instructed us just right position and took us with sunlight filtering through the trees ingeniously. Our sons really enjoyed the photo shooting. The photos are so good and much exceeded our expectations. The photos and the experience are our precious memories in London !
Junya Hosaka
Junya Hosaka
15:27 18 Nov 17
Its a pleasure working with Susan. Our exchanges before the shoot were great - I knew exactly what to expect and we got good advice on location and what to wear. The shoot went very smoothly, and Susan was able to capture fabulous shots, ticking off everything on my wish list. She was flexible and worked well with my two-year old daughter, dog, and husband - who does not like posing for the camera! I cant wait to work with her again.
Nadia Strone
Nadia Strone
10:19 22 Nov 17
Susan is the perfect photographer to create beautiful memories of your family! We truly love her pictures, full of personality and love. We also enjoyed very much the shoot at her studio. She is simply professional and highly recommendable! We look forward for our next shoot with her!
Anna Maggioli
Anna Maggioli
16:20 14 Dec 17
Once again, we had such an amazing experience. Susan has a great personality and a spot on eye, able to improvise at any minute while we were outdoors. My daughter felt relaxed and happy and so did we. The pictures were fabulous and that is why I keep coming back to Susan for more and more photo sessions. I would recommend Susan to anyone who would want long lasting, quality memories.Thank you Susan, you've been brilliant again! xx
Eliza Moldovan
Eliza Moldovan
10:24 17 Sep 17
We had lovely photo section with Susan, Susan was friendly and helpful. The images taken with Holland park in Autumn were gorgeous ! They are even better than I was imagined. Thank you so much Susan !
Kelly Wu
Kelly Wu
00:30 30 Nov 17
I really enjoyed my maternity photo session with Susan last weekend. She is warm, friendly and immediately made us feel comfortable. I wasn't really sure what I wanted, other than for us to capture 'the bump', but I love the varied, beautifully lit images she has produced. I'm happy we'll have these to look back on and remember this time. Definitely recommended!
Steph
Steph
17:12 15 Sep 17
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